Examlex

Solved

The Service-Quality Model Highlights the Main Requirements for Delivering High

question 155

Essay

The service-quality model highlights the main requirements for delivering high service quality. Which are the five gaps that cause unsuccessful delivery?


Definitions:

Great Divide

Often refers to significant differences or inequalities between groups, regions, or countries, especially in the context of socio-economic status.

Economic Rent

A payment to a factor of production in excess of the costs needed to bring that factor into production, often associated with unique assets.

Stand-Up Comic

A performer who tells jokes and humorous stories to an audience, usually performing live on stage.

Assembly Line Worker

An individual employed in a manufacturing process where a product is assembled in a sequential manner using a conveyance or other mechanism to move items from workstation to workstation.

Related Questions