Laura's Division Is Switching Over to a New Computerized Telephone

question 17

Multiple Choice

Laura's division is switching over to a new computerized telephone system in the upcoming months. She realizes that everyone in her division will have to undergo training to operate the new telephone system. Which of the following reasons has led Laura to decide on a training program for her employees?

• A) The need to adhere to government regulations
• B) The inefficiency of the employees
• C) The increase in the frequency of client complaints
• D) The need to make employees familiar with the new technology

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Definitions:

Teller Amendment

An amendment to a joint resolution of the United States Congress, enacted in 1898, stipulating that the United States could not annex Cuba but only leave "control of the island to its people."

Spanish-American War

A conflict between Spain and the United States in 1898, resulting from U.S. intervention in the Cuban War of Independence, leading to the U.S. acquiring territories in the western Pacific and Latin America.

Cuba

An island nation in the Caribbean known for its significant cultural heritage, historical socio-political events, and current communist government.