Which of the Following Reactions Should Be Avoided by a Supervisor

question 71

Multiple Choice

Which of the following reactions should be avoided by a supervisor when an employee says, "You always give me the dirty assignments?"

• A) Letting the employee vent those feelings and then getting down to discussing the problem
• B) Trying to interpret the problem in the terms the supervisor would use to express the problem
• C) Showing his or her power and authority by being angry and defensive
• D) Finding out what specific actions the employee is referring to