When Responding to a Conflict Where the Other Person Is

question 64

Multiple Choice

When responding to a conflict where the other person is emotional, one should

• A) explain the constructive ways of using emotions.
• B) first let that person vent those feelings.
• C) concentrate on the problem at hand and not let that person be emotional.
• D) use avoidance or smoothing as a way to manage the conflict.

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Definitions:

Workforce Analytics

The use of data analytics techniques to analyze workforce data and insights to improve HR decision-making and strategies.

Candidate Success

The achievement of a job applicant in securing a position and subsequently performing successfully in that role, often influenced by the recruitment process and organizational support.

HR Analytics

An evidence-based approach for making better decisions about employees and HR policies, using a variety of tools to report HR metrics and to predict outcomes of HR programs.

Workforce Analytics

The use of statistical methods and analytical tools to analyze employee data and improve organizational decisions, workforce planning, and HR policies.