Alex, a Supervisor of a Manufacturing Unit, Is Concerned About

question 45

Multiple Choice

Alex, a supervisor of a manufacturing unit, is concerned about Keith's work performance. Alex decides to set up a meeting with Keith to understand the situation better. In the context of the counseling interview, which of the following should be Alex's first step?

• A) Alex should begin the meeting by scheduling a follow-up meeting with Keith.
• B) Alex should begin the meeting with a discussion of what the problem is.
• C) Alex should offer Keith a list of possible solutions to his problems.
• D) Alex should allow Keith to select one possible solution to try and see if it works for him.

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Definitions:

Surface Listener

An individual who only listens to the information being communicated on a basic level without engaging deeply or thinking critically about the content.

Reluctant Listener

An individual who shows little interest in listening or has difficulty paying attention to what is being said, often due to lack of interest or engagement with the topic.

Active Body State

A condition or posture of being physically engaged or prepared for action, often associated with good health or readiness.

Nodding

Nodding is the act of moving the head up and down in agreement or to acknowledge something.