Joseph M Juran, One of the Experts Who Played an Important

question 54

Multiple Choice

Joseph M. Juran, one of the experts who played an important role in spreading the idea of total quality management (TQM) , taught quality concepts to the Japanese. He emphasized the view that management should seek to maintain and improve quality through efforts on two levels: the organization as a whole and the ________.

• A) department primarily formed to improve product quality
• B) human resource department of the organization
• C) most productive departments in the organization
• D) individual departments in the organization

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Definitions:

Bilingual Education

An educational system in which students are taught in two languages, aiming to promote bilingualism and biliteracy, cultural understanding, and academic achievement.

Immigrants

Individuals who move to a country that is not their native country to live, often for reasons such as employment, education, or to escape conflict.

Sensitivity

The quality or condition of being easily affected by external stimuli or responses, or the ability to detect or respond to slight changes or nuances.

Conversation

A form of interactive, spontaneous communication between two or more people, often involving the exchange of ideas or information.