In the Context of Setting Quality Standards, a Supervisor Should

question 21

Multiple Choice

In the context of setting quality standards, a supervisor should ensure that the standards are

• A) primarily communicated through the grapevine.
• B) immeasurable and nonspecific.
• C) reflective of what is important to himself or herself.
• D) challenging but achievable.

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Definitions:

Integrative Brainstorming

A collaborative problem-solving technique that combines various ideas and perspectives to arrive at innovative solutions.

Continuous Improvement

A perpetual effort to enhance processes, services, or products through incremental changes or innovations.

Performance Management

The continuous process of setting objectives, assessing progress, and providing ongoing coaching and feedback to ensure that employees meet their career goals and organizational objectives.

Quality Management Process

A systematic approach focused on meeting customer requirements and enhancing their satisfaction through continuous improvement of operational processes.