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Discuss the Zero-Defects Approach and Total Quality Management (TQM)

question 75

Essay

Discuss the zero-defects approach and total quality management (TQM).


Definitions:

Patient Identifier

A unique code, number, or set of information used to ensure patients are correctly identified within a healthcare system.

Incision

A surgical cut made in skin or flesh to allow access to the inside of the body.

Procedure Completed

A statement indicating that a medical or administrative process has been finished.

Patient-Identifying Information

Information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

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