The ANZ Bank Is Gathering Information About Average Customer Waiting

question 5

Multiple Choice

The ANZ Bank is gathering information about average customer waiting times. When customers enter a branch, they are given a slip of paper with a unique customer number and a time stamp. The customer hands this to the teller who notes the time of service. By comparing the start time and end time, the Bank is able to determine each customer's waiting time. At the end of a day or a week, the data are aggregated to arrive at average waiting times on a branch by branch basis. The ANZ is engaged in which type of research?

• A) experimental research
• B) casual research
• C) survey method
• D) observational research
• E) ethnographic research

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Definitions:

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refers to Title VII of the Civil Rights Act of 1964, which prohibits employment discrimination based on race, color, religion, sex, or national origin.

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The state of carrying a developing embryo or fetus within the female body.

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Unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature that interferes with an individual's work performance or creates an intimidating, hostile, or offensive work environment.