Kaplan and Norton, as Discussed in Your Text, Have Argued

question 114

Multiple Choice

Kaplan and Norton, as discussed in your text, have argued that every organisation aims to achieve certain strategic outcomes. Which of the following is NOT one of these outcomes?

• A) delighted customers
• B) satisfied shareholders
• C) profits
• D) a motivated and prepared workforce
• E) effective processes

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Definitions:

Equity

When people receive rewards in proportion to the contributions they make toward the attainment of group goals.

Generalized Exchange

A type of social interchange where goods or services are provided to one member of a group without the expectation of a direct reciprocal action from the receiver.

Reciprocal

Pertaining to a mutual exchange or relationship in which both parties give and receive something of value.

Groupthink

A psychological phenomenon that occurs within a group of people when the desire for harmony or conformity in the group results in an irrational or dysfunctional decision-making outcome.