Customer Satisfaction Is a Measure Used to Evaluate Services but Is

question 39

True/False

Customer satisfaction is a measure used to evaluate services but is not normally used to evaluate products.

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Definitions:

Negligence Per Se

A legal doctrine where an action is considered negligent because it violates a statute or regulation designed to protect the public.

Strict Liability

A legal principle that holds a party responsible for damages or losses, regardless of fault or intent.

Unexcused Violation

A breach of rules or laws where the offender has no justifiable reason or excuse for their actions.

Reasonable Person Standard

A legal standard used to determine if an individual's actions can be considered as those of a hypothetical reasonable person under similar circumstances.