Telesales Involves the Use of Telephone Operators

question 61

Multiple Choice

Telesales involves the use of telephone operators:

• A) who send faxes to potential customers.
• B) who only handle inbound calls.
• C) who call random telephone numbers from the telephone book.
• D) who routinely call customers to take their orders.
• E) all of the above

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Definitions:

Operating Results

The outcomes or the financial performance of a business's operations, often presented in the form of income statements displaying revenues, expenses, and net profits or losses.

Contribution Margin

The margin created by subtracting variable costs from sales revenue, which is utilized to pay for fixed expenses and create profit.

Fixed Costs

Expenses that do not change with the level of production or sales over a certain period, such as rent, salaries, and insurance.

Financial Advantage

The benefit gained from making a particular financial decision, often represented by gains in revenue or reductions in costs.