Many Service Providers Are Seeking Out Self- Service Technologies Such

question 73

Multiple Choice

Many service providers are seeking out self- service technologies such as information kiosks and automatic dispensing machines to reduce reliance on face- to- face encounters and extend the normal hours when services are delivered. These service providers are trying to address the service problem of:

• A) intangibility.
• B) inseparability.
• C) variability.
• D) perishability.
• E) autonomy.

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Definitions:

Coordination

The arrangement of various components of a sophisticated entity or operation in a way that allows them to function in unison efficiently.

Long-linked Technology

Refers to production processes characterized by sequential stages of operations, where the output of one stage becomes the input of the next.

Service Delivery

The act of providing a service to customers or clients, encompassing the processes and activities involved in meeting their needs and expectations.

Break-even Point

The financial state where total costs and total revenues are equal, resulting in neither profit nor loss for the business.