Which of the Following Is NOT a Link in the Service

question 136

Multiple Choice

Which of the following is NOT a link in the service profit chain?

• A) Satisfied customers remain loyal, repeat purchase and refer other customers which results in superior service firm performance and growth.
• B) Satisfied and productive service employees tend to be more loyal and hardworking employees, which results in service firm performance and growth.
• C) A focus on productivity and the determination to meet performance and conformance targets results in superior service performance and growth.
• D) Superior employee selection and training, a quality work environment, and strong support for those dealing with customers, which results in superior service firm performance and growth.
• E) More effective and efficient customer value creation and service delivery, which results in superior service firm performance and growth.

Understand the concept of utility and how it is related to consumer satisfaction.

Explain the principle of diminishing marginal utility.

Apply the concept of marginal utility in consumer decision-making and utility maximization.

Determine the utility-maximizing combination of products within a budget constraint.

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Definitions:

Master Production Schedule

A detailed plan that outlines exactly what is to be produced, in what quantities, and when, serving as a key component in the manufacturing planning process.

Continuous Operations

Business processes or production systems that run 24/7 without interruption, typically found in industries like manufacturing, utilities, and digital services.

Stock-To-Forecast

A strategy or process that involves aligning inventory levels with future sales forecasts to ensure availability of products while minimizing excess inventory.

Master Production Schedule

is a plan for individual commodities to be produced in each time period, including quantity, production start, and end dates.