That the Quality of a Service Encounter Often Depends on Who

question 137

Multiple Choice

That the quality of a service encounter often depends on who provides them as well as when, where and how they are provided refers to which characteristic of a service?

• A) intangibility
• B) inseparability
• C) variability
• D) perishability
• E) autonomy

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Definitions:

Conscientious Objection

The refusal to perform a legal role or duty on the grounds of personal beliefs or principles, often seen in military service or medical procedures.

Zealousness

The quality of being fervently passionate or devoted to a cause, activity, or goal.

Obligation

A duty or commitment that an individual is required to fulfill by law, promise, or moral principles.

Constitution

The fundamental principles or established precedents according to which a state or other organization is governed.