Satisfied Consumers Are More Likely To

question 27

Multiple Choice

Satisfied consumers are more likely to:

• A) engage in repeat purchasing.
• B) become loyal customers.
• C) make positive brand recommendations.
• D) all of the above

---

Definitions:

Obsessive-Compulsive Disorder

A mental health disorder characterized by recurrent, unwanted thoughts (obsessions) and/or repetitive behaviors (compulsions) which the person feels driven to perform.

DSM-5

The fifth edition of the Diagnostic and Statistical Manual of Mental Disorders, a comprehensive classification system for mental disorders used by healthcare professionals.

Obsessions

Persistent, unwanted thoughts, images, or impulses that cause distress or anxiety, often a feature of obsessive-compulsive disorder (OCD).

Compulsions

Repetitive behaviors or mental acts that an individual feels driven to perform in response to an obsession, often aimed at reducing distress or preventing feared events.