Which of the Following Statements BEST Describes Customer Satisfaction

question 35

Multiple Choice

Which of the following statements BEST describes customer satisfaction?

• A) the benefits delivered by a product or service weighed against the costs or sacrifices made to acquire the product
• B) a product or service's ability to meet a set of objective criteria, such as those specified by Australian Standards
• C) the customer's conscious evaluation of a product or service feature, or of the product or service itself
• D) a measure of the customer's delight with a product or service

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Definitions:

Observational Study

A research method where the researcher observes ongoing behavior without intervening directly with the subjects.

Systematically Recording

The process of consistently and methodically documenting information or data according to a predetermined system.

Nursery School

An educational institution for children too young for elementary school, typically from ages three to five, focusing on play and learning activities.

Case Studies

Research method that involves the detailed examination of a single subject or situation to explore its dynamics and draw conclusions.