A New RN Asks a Peer How the Peer Always

question 4

Multiple Choice

A new RN asks a peer how the peer always seems to get timely responses from the laboratory department.The experienced RN explains the process she uses.This is most likely an example of which of the following?

• A)Formal processes
• B)Informal processes
• C)Authority
• D)Reward

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Definitions:

Sales Returns

Transactions in which customers return goods previously purchased and receive a refund or credit.

Accounts Receivable

Customers' outstanding dues to a company for previously furnished goods or services.

Credit Terms

The conditions under which credit will be extended to a customer, including the repayment time frame and any interest or discounts.

Net Allowance

The remaining balance after adjustments are made for discounts, returns, or bad debts to the gross receivables or revenue.