In Small Doses, Role Conflict and Ambiguity Provide the Salesperson

question 39

Multiple Choice

In small doses, role conflict and ambiguity provide the salesperson and the organization with some stress. This stress:

• A) Produces an unhappy situation because stress reduces productivity
• B) Can be eliminated by more training and closer supervision
• C) Is a healthy situation since low levels of stress lead to adaptation and change
• D) Prevents salespeople from taking on any innovative roles
• E) Is the normal state of affairs for everyday existence and businesses could not operate without it

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Definitions:

Specific Performance

An order of the court requiring that a nonbreaching party fulfill the terms of the contract.

Non-Contractual Relationships

Interactions between parties that are not governed by a formal written or spoken contract, but still may involve legal obligations.

Duty of Obedience

is the responsibility of the directors and officers of a corporation to act in accordance with the corporation's charter, bylaws, and the law in decision-making processes.

Lawful Instruction

Refers to directives or orders given that are within the bounds of the law and ought to be followed by the recipients.