Johnny Is a Service Employee at a Utility Company

question 60

Multiple Choice

Johnny is a service employee at a utility company. Recently, a customer with a small account has been pestering Johnny each day for service, resulting in a lack of time given to other, more profitable customers. Johnny's manager suggests minimizing how much time is spent on this customer, and slowly weaning him off service calls. Johnny is:

• A) Being unethical
• B) Minimizing customer investment
• C) Firing the customer
• D) Utilizing CRM timetables

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Definitions:

Ralph Nader

An American political activist, author, lecturer, and attorney noted for his involvement in consumer protection, environmentalism, and government reform movements.

Anita Hill

An American lawyer and academic, known for accusing U.S. Supreme Court nominee Clarence Thomas of sexual harassment in 1991.

Clarence Thomas

An Associate Justice of the Supreme Court of the United States, nominated by President George H.W. Bush, and known for his conservative judicial philosophy.

Sexual Harassment

Unwelcome sexual advances, requests for sexual favors, and other verbal or physical harassment of a sexual nature, typically in the workplace or educational settings.