Which of the Following Is Not a Part of the Process

question 40

Multiple Choice

Which of the following is not a part of the process cycle for CRM?

• A) Marketing planning
• B) Knowledge discovery
• C) Customer interaction
• D) Touchpoint targeting
• E) Analysis and refinement

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Definitions:

International Strategy

A plan that guides how a company conducts business across international borders, enhancing global presence and competitiveness.

Environmental Changes

Pertains to alterations in the external surroundings that impact organizations, including ecological, regulatory, and technological shifts.

Emergent Strategy

A strategy that evolves over time in an organization, often as a response to unexpected opportunities and challenges, rather than being planned from the start.

Incremental Changes

Small, gradual modifications or adjustments made in a process, system, or policy.