In "Conversation Style: Talking on the Job," Tannen Tells the Story

question 2

Multiple Choice

In "Conversation Style: Talking on the Job," Tannen tells the story ohow Amy, a manager, tried to tell her employee, Donald, how to change an unsatisfactory report.Her approach led to misunderstanding because

• A)she was too direct.
• B)she put Donald in a one-down position by demonstrating her superior knowledge.
• C)she praised the good parts of the report before suggesting changes.
• D)Donald took her comments as a personal criticism.

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Definitions:

Syndrome

A collection of symptoms that regularly appear together, or a condition defined by a related set of symptoms.

Classification System

A list of disorders, along with descriptions of symptoms and guidelines for making appropriate diagnoses.

Prognosis

A forecast or prediction about the likely outcome or course of a disease or situation.

Neuropsychological Test

A specially designed task used to measure a psychological function known to be linked to a particular brain structure or pathway.