As in the Consumer Decision Process, Evaluation Occurs in the Industrial

question 28

Multiple Choice

As in the consumer decision process, evaluation occurs in the industrial decision process, but it is more formalized and often more sophisticated. All items purchased are examined in a formal product acceptance process. The performance of the vendor is also monitored and recorded. This evaluation is described as:

• A)information search.
• B)purchase decision.
• C)post-purchase behaviour.
• D)problem recognition.

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Definitions:

Allowances

Financial or other concessions granted to employees, customers, or other stakeholders, typically for specific purposes or as adjustments under certain conditions.

Normal Time

The average time taken by a worker to complete a task under normal working conditions.

Standard Time

The established duration designed for the completion of a specific task, under normal working conditions and performance.

Time Study

A work measurement technique for recording the times of performing a task to establish a standard time for the activity by direct observation and timing.