Lenovo Computers Implemented a New Manufacturing Strategy That Reduced Warranty

question 1

Multiple Choice

Lenovo Computers implemented a new manufacturing strategy that reduced warranty calls by 20 percent. This is an example of setting a goal.

• A)customer satisfaction
• B)market share
• C)employee welfare
• D)social responsibility

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Definitions:

Positive Reinforcement

A method of increasing the likelihood of a desired behavior by offering a reward or favorable outcome following that behavior.

Prescribed Treatment

A specific course of medical treatment recommended or ordered by a healthcare professional based on individual patient needs.

Perception

Awareness through the senses; the receipt of impressions; consciousness.

Awareness

Consciousness or recognition of something.