Lenovo Computers Implemented a New Manufacturing Strategy That Reduced Warranty

question 1

Multiple Choice

Lenovo Computers implemented a new manufacturing strategy that reduced warranty calls by 20 percent. This is an example of setting a goal.

• A)customer satisfaction
• B)market share
• C)employee welfare
• D)social responsibility

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Definitions:

Decrease

A reduction in size, number, quantity, or extent.

Confidence Interval

An estimated interval of values which is likely to include an unknown population parameter, the estimate being based on the sample data.

Slope

A measure of the steepness or incline of a line, often representing the rate of change in a linear equation.

SPPS Regression Output

A reference to the outputs generated from statistical analysis conducted in SPSS software, concerning regression analysis.