Many Organizations Have Realized That Customer Service Is a Key

question 182

Multiple Choice

Many organizations have realized that customer service is a key element of supply chain management. Firms the world over have discovered that customer service is closely related to customer satisfaction and the sale of goods and services. The logistics manager who seeks to provide clients with complete customer service must satisfy those clients in terms of each of the following EXCEPT:

• A)materials handling and warehousing costs.
• B)convenience for the buyer.
• C)dependability of product replenishment.
• D)time between placing an order and receiving the order.

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Definitions:

Instrumental Traits

Characteristics or qualities that facilitate achieving goals, such as assertiveness or practicality.

Androgynous

A gender expression that combines or blurs characteristics traditionally associated with both masculinity and femininity.

Traditionally Masculine Traits

Characteristics culturally associated with male identity, such as strength, independence, and assertiveness.

Normative

Relating to an established standard or norm; often used to describe behaviors or conditions that are considered typical within a specific society or group.