When Selecting a Place to Eat, Andy Always Looks at the Rating

question 131

Multiple Choice

When selecting a place to eat, Andy always looks at the rating the restaurant received in the local restaurant guide. Since the guide is able to evaluate the parts of the restaurant Andy cannot see, he believes this is a good way to predict the quality of the service he will receive. Andy bases his opinion of restaurants on the basis of which service quality dimension?

• A)reliability
• B)tangibles
• C)assurance
• D)responsiveness

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Definitions:

Doctrine of Ultra Vires

A legal principle stating that acts done beyond the scope of power of a corporation or governmental entity are invalid or void.

Corporate Law

The body of laws, regulations, and practices that govern the formation and operation of corporations.

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A tax credit that investors can claim in many jurisdictions for taxes already paid by a corporation on the dividends it distributes to shareholders.

Tax Legislation

Laws and regulations governing the imposition, administration, and enforcement of taxes by the government.