Arnett Is Looking for a New Web Portal to Use

question 124

Multiple Choice

Arnett is looking for a new web portal to use to access information that interests him on the Internet. The one he currently uses is too cluttered with ads and has several links that do not work. While the site itself works fine, he is unhappy with its appearance and the fact that the company managing the site has done nothing to upgrade it. In terms of the service quality dimensions, Arnett is most unhappy with which dimension of this service?

• A)reliability
• B)assurance
• C)tangibles
• D)responsiveness

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Definitions:

Variables

Elements, features, or factors that are likely to vary or change within a study, experiment, or any form of research.

Illusory Correlation

The perception of a relationship between two variables when no such relationship exists or it is much weaker than perceived.

Unrelated Variables

Variables in a study or experiment that are not connected to each other, having no direct influence or correlation.

Perception

The process by which individuals organize and interpret their sensory impressions to give meaning to their environment and experiences.