All of the Following Would Be Part of a Service

question 74

Multiple Choice

All of the following would be part of a service firm's customer experience management program except:

• A)hiring
• B)production efficiency
• C)motivating employees
• D)training

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Definitions:

Potential Distractions

Elements or factors that can divert attention away from the task at hand, reducing focus and productivity.

Audience Preference

The tastes, interests, and behaviors that characterize a particular group of people an author or speaker aims to reach.

Communication Model

A theoretical framework that describes the process, components, and functions of communication between two or more parties.

Transmitting

The act of sending or conveying information, signals, or messages from one place or person to another.