Each of the Following Is an Example of How Services

question 84

Multiple Choice

Each of the following is an example of how services to consumers are adding dimensions of authenticity, EXCEPT:

• A)Retailers providing dressing rooms large enough for friends and electronic mirrors that allow texting anyone whose opinion might be needed.
• B)Nike's customization service, NIKEiD.com, allows customers to design shoes according to their exact preferences.
• C)Progressive Insurance sends "Immediate Response Vehicles" to the site of an accident so that an adjuster can handle emergencies.
• D)An increase in automated bank machines (ABMs), kiosks, and credit card readers.

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Definitions:

Departmental Unit

A division within an organization with specific responsibilities, often based on function, product line, or geographical area.

Overhead Costs

Expenses related to the operation of a business that are not directly associated with the production of goods or services, such as rent and utilities.

Batch Set-ups

The process of preparing and adjusting equipment and processes for a specific batch of production.

Complexity

The state or quality of being intricate or complicated, often used to describe systems, processes, or situations that are difficult to understand or manage.