Service Firms Are Realizing That All__________ Aspects of Quality Must

question 95

Multiple Choice

Service firms are realizing that all__________ aspects of quality must be present for a success__________ program.

• A)five; customer-relationship management (CRM)
• B)four; customer-experience management (CEM)
• C)five; customer-experience management (CEM)
• D)four; social-experience management (SEM)

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Definitions:

Job Tenure

The length of time an individual remains employed in a particular job or with a single employer, often associated with job satisfaction and career progression.

Satisfaction

The feeling of fulfillment or pleasure arising from the attainment of one's goals or desires.

Celerity

Speed with which an individual initiates interaction with his or her environment

Interaction

The reciprocal action or influence between entities, such as people, objects, or concepts, within a particular context.