Four Seasons Is Known for 'Knowing All About the Customer

question 101

Multiple Choice

Four Seasons is known for 'knowing all about the customer and their preferences' before they walk into the door. After a busy day at a tradeshow all day, Janine walks into the lobby and is greeted by name by a staff member who informs Janine that she booked her a foot massage for later in the evening. This is a great example of:

• A)responsiveness
• B)sympathy
• C)assurance
• D)empathy

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Definitions:

Action Catalog

In software development, it represents a collection of actions or commands that can be used within applications or workflows.

Visible

An attribute of objects in programming and design that determines whether they are displayed or hidden from view.

Conditional Expression

A programming construct that evaluates a condition and executes different code blocks based on whether the condition is true or false.

If Statement

A conditional programming statement that runs a specific block of code when a certain condition is met.