List and Define the Five Dimensions of Service Quality Described

question 211

Essay

List and define the five dimensions of service quality described in the text.

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Definitions:

Imipramine

A tricyclic antidepressant used primarily to treat major depression and enuresis (bedwetting).

White-collar Crimes

Non-violent crimes committed by individuals or organizations, often involving deception, for financial gain, typically associated with people in professional positions.

Prosecutions

refers to the legal process of charging someone with a crime and conducting a trial to determine guilt.

Convictions

Firmly held beliefs or opinions, or the formal declaration that someone is guilty of a criminal offense made by the verdict of a jury or the decision of a judge in a court of law.