Services-Marketing Experts Generally Agree That There Is a Hierarchy of New-Service

question 130

Multiple Choice

Services-marketing experts generally agree that there is a hierarchy of new-service categories that is somewhat similar to the continuous, dynamically continuous, and discontinuous innovation continuum for physical products. New uniforms for service personnel and new colour schemes for the service facilities would be examples of:

• A)service-line extensions
• B)major service innovations
• C)style changes
• D)process-line extensions

Recognize the factors leading to organizational change and the role of HR in managing this change.

Comprehend the significance of strategic alignment and the use of tools such as the balanced scorecard in achieving this alignment.

Understand the process and importance of benchmarking in identifying best practices in HR.

Acknowledge the importance of labor market trends, technological changes, and globalization in strategic HR planning.

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Definitions:

Vendor Schedule

A comprehensive timetable provided by a vendor detailing when specific goods or services will be delivered or completed.

Lag Times

The delay between a predecessor activity and its successor in a project schedule, affecting the start or finish of subsequent activities.

Lead Times

The amount of time taken to complete a process or deliver a product from its initiation to completion.

Project Activities

Tasks or operations that are executed as part of a project to achieve its objectives and produce the desired outcomes.