When It Comes to Developing New Services Over New Products

question 176

Multiple Choice

When it comes to developing new services over new products there are some significant differences. All of the following represent the differences except:

• A)the service delivery staff is part of the customer experience.
• B)local decentralized production of the service is required.
• C)the new-service development process is often difficult for the customer to observe.
• D)focus on the competition, not on consumers.

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Definitions:

SEC

The Securities and Exchange Commission, a U.S. government agency that oversees the securities markets and protects investors.

Registration Statements

Documents filed with regulatory authorities, such as the SEC, detailing the obligations and financial conditions of entities offering securities for sale to the public.

Periodic Filings

Mandatory reports filed by publicly traded companies at regular intervals as required by regulatory authorities.

Reconciliation Statements

Reconciliation Statements are financial documents that compare two sets of records to check that figures are correct and in agreement, commonly used to reconcile bank statements to accounting records.