Working in the Customer Service Department at a Local Clothing

question 44

Multiple Choice

Working in the customer service department at a local clothing retailer, Candice ensures that customer value is realized by consumers. Which of the following is not an area of her concern?

• A)convenience.
• B)distribution (before-sale).
• C)online availability.
• D)quality.

---

Definitions:

Knowledge Bias

The distortion of information in favor of a person's pre-existing beliefs or knowledge.

Refutational Arguments

Arguments that are constructed to specifically counter or refute opposing viewpoints, often used in persuasive communication to increase the effectiveness of the message.

Different Sources

Various origins from which information, materials, or inputs can be obtained.

Hype

An intense promotional or advertising campaign designed to create excitement or interest in a product, service, or concept.