A CRM Is Only Effective If It Includes

question 197

Multiple Choice

A CRM is only effective if it includes:

• A)a customer experience management strategy
• B)an online platform
• C)free coupons for long term buyers
• D)a social media strategy

Differentiate between the scope of social psychology and psychology in terms of social influence.

Describe theories and types of interpersonal attraction and love.

Identify and explain cognitive dissonance and the conditions under which it occurs.

Understand the impacts of group dynamics on decision-making, specifically relating to groupthink.

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Definitions:

Spiral Cut

A method of cutting materials in a helical shape, often used in machining or culinary contexts to produce spiral-shaped products.

Crown Gears

A type of gear with teeth projecting at right angles to the plane of the wheel, allowing for angular transmission of torque, often used in differentials.

Pinion

A smaller, usually stub-shaped gear used to drive a larger gear in an arrangement such as crown and pinion gearing in final drive carriers or the starter motor pinion that engages with the flywheel ring gear.

Tandem Drive Axle

A configuration in heavy-duty vehicles where two drive axles are placed in close proximity to distribute the load more evenly across the wheels.