TD Bank Creates an Online Area Where Customers Can Discuss

question 68

Multiple Choice

TD Bank creates an online area where customers can discuss with TD ways to make communities 'greener,' by reducing paper or planting more trees. TD is likely using ________to engage these customers.

• A)social media
• B)social CRM
• C)societal marketing concept
• D)CSR plan

Understand the changes in the concept of validity across different editions of the Standards for Educational and Psychological Testing.

Describe methods for establishing evidence of content and construct validity.

Understand the concept of validity coefficient and its significance in test assessment.

Recognize the importance of reliability as a prerequisite for validity.

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Definitions:

Work Methods

The approaches, techniques, and processes employed to perform tasks and achieve objectives efficiently and effectively in a workplace.

Time Standards

The established amount of time required to complete a specific task, used for planning and performance evaluation.

Job Characteristics

The attributes or aspects of a job, such as its tasks, responsibilities, and working conditions, that can affect employee motivation and job satisfaction.

Motivate Employees

Refers to the process and strategies used by organizations to inspire and encourage workers to exceed minimum standards and achieve their fullest potential.