The Term_______ Refers to Restoring Customer Satisfaction to Strongly Dissatisfied

question 5

Multiple Choice

The term_______ refers to restoring customer satisfaction to strongly dissatisfied customers.

• A) service recovery
• B) service enhancement
• C) customer focus
• D) customer reengineering
• E) relationship marketing

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Definitions:

Direct Examination

The initial questioning of a witness by the party who called the witness to testify, primarily used to present evidence in court.

Breach of Contract

The failure of a party to fulfill the terms as agreed in a contract, which can lead to legal consequences.

Arbitration

A form of alternative dispute resolution where a neutral third party makes a binding decision to resolve a dispute outside of court.

Supreme Court

The highest judicial court in a country or state, typically having the ultimate authority in interpreting laws and the constitution.