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When a CEO of a Company Says That TQM 'S

question 60

Multiple Choice

When a CEO of a company says that TQM 's payoff comes when everyone shares solutions with others, the CEO is promoting which characteristic of TQM?

Recognize the criteria for measuring objectives in quantitative terms in decision-making.

Distinguish between objectives, constraints, and opportunity costs in conflict resolution during decision-making.

Identify the characteristics of relevant information, including the impact on future costs or revenues and the importance of timeliness.

Recognize the distinction between qualitative and quantitative aspects in decision problems involving accounting data.

Definitions:

Managers

Individuals responsible for planning, organizing, leading, and controlling resources and teams to achieve organizational goals.

Zero Defects

A quality management concept aimed at reducing defects and ensuring products meet quality standards by encouraging a culture of continuous improvement.

Philip Crosby

An influential figure in quality management who developed the concepts of "zero defects" and "the cost of quality," emphasizing that quality management can reduce costs.

Behavioral Approach

A perspective in psychology focusing on observable behaviors and the ways in which they're learned, rather than on internal states or motivations.