Generally Speaking, It Costs Ten Times as Much to Find

question 32

True/False

Generally speaking, it costs ten times as much to find a new customer as it does to keep an existing customer.

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Definitions:

Inplacement

A process within organizations aimed at helping existing employees transition into new roles or positions.

Counselling

The provision of professional guidance to resolve personal or psychological problems.

Job Search Assistance

Services or support provided to individuals seeking employment, including resume writing, interview coaching, and job placement counseling.

Medium-term Cost Adjustment

Adjustments made to manage costs that are expected to have an impact over the medium term, typically spanning from a year to a few years.