The Term_______ Refers to Restoring Customer Satisfaction to Strongly Dissatisfied

question 5

Multiple Choice

The term_______ refers to restoring customer satisfaction to strongly dissatisfied customers.

• A) service recovery
• B) service enhancement
• C) customer focus
• D) customer reengineering
• E) relationship marketing

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Definitions:

Unconscious Motivations

The underlying and often unrecognized drives and desires that influence an individual's behavior and decision-making processes.

Negative Feeling

An unpleasant or unhappy emotion, such as sadness, anxiety, or anger.

Love Withdrawal

A disciplinary technique where affection or attention is withheld to modify behavior.

Power Assertion

A disciplinary method that involves using power dynamics, such as physical strength and authority, to enforce rules and correct behavior.