The Three Principles That Characterize TQM Are Continuous Improvement, Customer

question 70

Multiple Choice

The three principles that characterize TQM are continuous improvement, customer focus and satisfaction, and ____.

• A) teamwork
• B) organizational dialogue
• C) the equity theory
• D) autonomy
• E) competitive advantage

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Definitions:

Enhancing Communication

The process of improving the exchange of information between individuals or groups through various techniques and technologies.

Increasing Synergy

Efforts to enhance the cooperative interaction among groups or individuals that results in a greater combined effect than the sum of their separate effects.

Terse Statements

Concise or brief statements that communicate information or instructions in a few words.

Job Description

A formal account of an employee's responsibilities, duties, and scope of work, outlining necessary skills, knowledge, and qualifications.