This Is a Description of What Happened to a Patron

question 48

Multiple Choice

This is a description of what happened to a patron at Royal Mail (the United Kingdom's equivalent of the USPS) . "In the 15 minutes I waited in line, during which I shuffled forward one yard and two places, I had ample opportunity to watch what the other three staff were doing. They were busy all right, but the main task was counting each stamp in their folders. In this vital work, two of the three were overseen by another member of staff. There was no eye contact with the waiting customers." Assuming this experience is typical, the Royal Mail needs to engage in____________ .

• A) service recovery
• B) process integration
• C) manufacturing flexibility
• D) just-in-time manufacturing
• E) process changeover

---

Definitions:

Stamens

The male fertilizing organ of a flower, typically consisting of a pollen-containing anther and a filament.

Vegetative Structure

Parts of a plant (such as roots, stems, and leaves) that are involved in growth and development rather than reproduction.

Male Portion

The part of a plant or animal responsible for producing male gametes, such as pollen in plants or sperm in animals.

Flower

Reproductive organ of a flowering plant, consisting of several kinds of modified leaves arranged in concentric rings and attached to a modified stem called the receptacle.