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Describe the changes that many service organizations are making to enhance the process of service recovery. Give an example of such a change that could enhance service recovery for dissatisfied students at your college or university.
Portfolios
Collections of work samples, evidence, or achievements maintained by an individual or organization.
Writers, Artists
Creative professionals who produce literary or artistic work, ranging from books and articles to paintings and sculptures.
Self-Marketing
The process of promoting one's skills, qualities, and professional attributes to potential employers or clients, often to secure employment or business opportunities.
Standard Verbiage
Established or commonly used words or phrases in a particular context or profession.
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