The Three Principles That Characterize TQM Are Continuous Improvement, Teamwork

question 12

Multiple Choice

The three principles that characterize TQM are continuous improvement, teamwork, and:

• A) third party certification
• B) delegation
• C) participative management
• D) customer focus and satisfaction
• E) distinctive competence

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Definitions:

Organizational Capacity Building

The process of developing and strengthening the skills, instincts, abilities, processes, and resources that organizations and communities need to survive, adapt, and thrive in a fast-changing world.

Development

The process of growth, progress, or improvement in various contexts such as economic, social, personal, or technological areas.

Cost-Per-Dollar-Raised Ratio

A metric used in fundraising and nonprofit management that measures the cost of raising one dollar of donations.

Fund-Raising Effort

Initiatives or activities aimed at collecting funds for supporting a cause, project, or organization, often involving appeals to potential donors.