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question 52

Multiple Choice

_{54. Top management is responsible for developing long-term that make clear how the company will serve}
Customers and position itself against competitors in the next two to five years.

• A) standing plans
• B) tactical plans
• C) operational plans
• D) strategic plans
• E) mission statements

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Definitions:

Scapegoat Theory

A social psychology concept suggesting that individuals or groups often blame someone else for their own problems, leading to feelings of prejudice against that person or group.

Just-World Phenomenon

The cognitive bias to believe that the world is fair and people get what they deserve.

Availability Heuristic

A mental shortcut that relies on immediate examples that come to a person’s mind when evaluating a specific topic or decision.

Explicit Bias

Prejudice or favoritism toward a group or individual that is consciously identified and directly expressed by an individual.