Exhibit 13.1 The Following Questions Are Based on the Output Below

question 37

Multiple Choice

Exhibit 13.1
The following questions are based on the output below.
A store currently operates its service system with 1 operator. Arrivals follow a Poisson distribution and service times are exponentially distributed. The following spreadsheet has been developed for the system.
-What is the mean arrival rate based on the following 8 arrival rate observations? ​
Number of arrivals per hour: 6, 5, 3, 4, 7, 6, 4, 5
​

• A) 3
• B) 4
• C) 5
• D) 6

---

Definitions:

Major Issues

Refers to the most significant problems or challenges that an individual, group, or organization faces.

Organizational Politics

Informal approaches to gaining power through means other than merit or luck.

Self-interest

Self-interest describes actions or decisions motivated by personal gain or benefit, often without regard for others.

Expense

Money spent or costs incurred in an organization’s efforts to generate revenue, representing the cost of doing business.