Exhibit 13.2 The Following Questions Refer to the Information and Output Below

question 31

Short Answer

Exhibit 13.2
The following questions refer to the information and output below.
A barber shop has one barber who can give 12 haircuts per hour. Customers arrive at a rate of 8 customers per hour. Customer inter-arrival times and service times are exponentially distributed. The following queuing analysis spreadsheet was developed from this information.
-Refer to Exhibit 13.2. Based on this report what percent of the time is the barber busy cutting hair?

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Definitions:

Insight

The capacity to gain an accurate and deep intuitive understanding of a person or thing.

Köhler

A reference to Wolfgang Köhler, a leading figure in the development of Gestalt psychology, known for his work on insight learning and intelligence testing in animals.

Seligman

A psychologist best known for his work on the theory of learned helplessness and his contributions to positive psychology.

Insight Learning

A type of learning where an individual suddenly realizes how to solve a problem without trial-and-error, often referred to as an "aha" moment.