Exhibit 13.2 The Following Questions Refer to the Information and Output Below

question 92

Short Answer

Exhibit 13.2
The following questions refer to the information and output below.
A barber shop has one barber who can give 12 haircuts per hour. Customers arrive at a rate of 8 customers per hour. Customer inter-arrival times and service times are exponentially distributed. The following queuing analysis spreadsheet was developed from this information.
-Refer to Exhibit 13.2. Based on this report what is the average number of customers waiting for a haircut?

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Definitions:

Anonymous Focus Groups

Research groups where participants’ identities remain unknown to both researchers and other participants, used to gather unbiased opinions and feedback.

Questionnaires

A research instrument consisting of a series of questions designed to gather information from respondents.

Quantitative Research

Quantitative research refers to the systematic empirical investigation of observable phenomena via statistical, mathematical, or computational techniques to collect and analyze numerical data and generate factual conclusions.

ELM (Elaboration Likelihood Model)

A theory in social psychology that explains how the likelihood of persuasion can vary based on the audience's ability and motivation to process a message.